Resolved
Resolved

Scribbles Software is delighted to announce that we have successfully resolved all issues. All ScribTransfer requesters now have access to all sent records. We genuinely appreciate your ongoing patience and understanding as we diligently worked to resolve these matters. From everyone at Scribbles, we wish you a fantastic Friday!

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Julia Rorie
Recovering

In response to the substantial ScribTransfer backlog, we have significantly bolstered our processing capacity and are continually exploring avenues to enhance our overall efficiency. Your patience is sincerely valued, and we anticipate being fully caught up by 12 AM this evening. Rest assured, we will continue to provide real-time updates as they become available. As previously mentioned, we are pleased to confirm that Scribbles Software has successfully identified and resolved the issues concerning record uploads in ScribOrder and the management of eTrans requests.

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Julia Rorie
Identified

Scribbles Software is pleased to announce that we have successfully identified and resolved the challenges related to uploading records within ScribOrder and managing eTrans requests. While we are making significant progress, we are also actively addressing the issue requesters are encountering when trying to access records through ScribTransfer. We are delighted to report that a substantial portion of our users who were affected by these issues can now access their records. Our dedicated Development Team remains committed to fully resolving this issue, ensuring that all users can seamlessly access their records. We appreciate your patience and understanding as we work towards this resolution.

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Julia Rorie
Investigating

Scribbles Software is aware of the ongoing issues with accessing records in ScribTransfer, uploading records in ScribOrder, and with eTrans requests. Please rest assured that our dedicated team is diligently working to resolve this matter. Your understanding and patience during this time are sincerely appreciated. We will update our status page as soon as we have further information.

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Julia Rorie
Began at:

Affected components
  • ScribTransfer
    • Email Notification Service
  • ScribOrder
    • IP Printing & Digital Signing
    • Etrans System