Resolved
After 1 hour and 27 minutes

Issue resolved. Operations Normal.

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Recovering
After 1 hour and 6 minutes

We are now recovering from the provider outage. We will keep monitoring.

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{:closed=>"Closed", :complete=>"Complete", :false_alarm=>"False Alarm", :identified=>"Identified", :investigating=>"Investigating", :open=>"Open", :recovering=>"Recovering", :resolved=>"Resolved", :scheduled=>"Scheduled", :underway=>"Underway"}
After 57 minutes

Our service providers, Amazon and Cloudflare have identified the issue as a regional network issue. They are working to resolve the issue. We will keep you posted.

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{:closed=>"Closed", :complete=>"Complete", :false_alarm=>"False Alarm", :identified=>"Identified", :investigating=>"Investigating", :open=>"Open", :recovering=>"Recovering", :resolved=>"Resolved", :scheduled=>"Scheduled", :underway=>"Underway"}
After 44 minutes

The issue has been identified by network providers (Amazon and Cloudflare). It affects certain regions of the country. They are working to resolve the issue.

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{:closed=>"Closed", :complete=>"Complete", :false_alarm=>"False Alarm", :identified=>"Identified", :investigating=>"Investigating", :open=>"Open", :recovering=>"Recovering", :resolved=>"Resolved", :scheduled=>"Scheduled", :underway=>"Underway"}
After 36 minutes

The issue has been identified by network providers (Amazon and Cloudflare). It affects certain regions of the country. They are working to resolve the issue.

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Identified

We are looking into Amazon issues. We will continue to work the issue.

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Began at:

Affected components
  • ScribTransfer
    • Email Notification Service
    • Search Clusters & NoSQL Storage
    • SMS & Phone Services
  • ScribEnroll
    • Email Notification Service
    • GIS Integration
    • Search Clusters & NoSQL Storage
    • SMS & Phone Services
  • ScribChoice
    • Email Notification Service
    • GIS Integration
    • Search Clusters & NoSQL Storage
    • SMS & Phone Services
  • ScribOrder
    • Credit Card Processing
    • Email Notification Service
    • IP Printing & Digital Signing
    • ScribCheck
    • SMS & Phone Services
    • Search Clusters & NoSQL Storage
    • Etrans System
  • ScribOnline
    • Annotation Services
    • Document Import Services
    • Search Clusters & NoSQL Storage
    • Viewer