Performance issues

We've now resolved the incident. Thanks for your patience.

We are aware of system outages and are actively investigating the issue. We apologize for the disruption and will provide updates shortly.

We've now resolved the incident. Thanks for your patience.

We are currently experiencing some technical difficulties with our software, which has resulted in a Bad Gateway Error. Our team is actively working to resolve the issue, and we will provide an update as soon as the system is back up and running smoothly. We appreciate your patience and understanding during this time.

We are currently experiencing some issues with the software causing a Bad Gateway Error. We will let you know once we are back up and running.

We’re pleased to share that the incident has now been fully resolved. We sincerely appreciate your patience and understanding as we worked diligently to address the issue.

We are currently experiencing an issue with parents not being able to submit applications due to a "Please prove you are human..." pop-up message. We are currently working on getting this resolved. We apologize for the inconvenience!

We've now resolved the incident. Thanks for your patience.

We are pleased to announce that we have made substantial progress in addressing the recent software difficulties, and full system functionality has been restored.

Current Status:

Recovered:

• Applications/Orders submitted after June 1st. -Work History, User Access, Student and Dashboard Data:
• Refunds & transactions

In Progress:

• Historical Data (Orders and Applications prior to June 1): We are diligently working to restore this data in a timely manner. Please be aware that older applications may begin to appear in your unassigned/in-progress queue.

We are committed to ensuring minimal disruption to your daily operations and are actively working to efficiently resolve all outstanding issues.

We're pleased to share significant progress in resolving the recent login issues and restoring full system functionality.

Current Status:

• Applications/Orders submitted after June 1st: Applications are now searchable within the software.

• Historical Data (Orders and Applications prior to June 1): We are actively working to restore this data as quickly as possible.

• Work History, User Access, Student and Dashboard Data: Data has been recovered.

• Refunds: We are diligently working on restoring refund transactions.

• ScribFolder: We are implementing a specific process to restore student lists for ScribFolder users.

We understand the importance of uninterrupted workflow and are committed to resolving all outstanding issues efficiently and minimizing any disruption to your daily operations.

Applications/Orders and the login issues: We are currently prioritizing the resolution of restoring current applications/orders and user access. The solution is being implemented and will continue to be progress through the remainder of today. Tomorrow our team will focus on restoring Work History. The following week our focus will be on restoring historical data within the application.

We've confirmed there is a problem, we're working to resolve it.

​We apologize for the inconvenience caused by the recent update. We would like to provide everyone with an update on the current status of the underlying issues. Our development team is actively working to address these problems and recover all of the data. They are currently testing a fix that will be deployed as soon as possible. ​ Due to the unexpected outage, we are currently experiencing several issues:

Cloudflare Error: Scribbles is timing out and not allowing the page to load completely

Applications/Orders: These may not be appearing on the "Process Order" page and/or on the Family Dashboard.

Login issues: Processors and parents, may encounter difficulties logging in. Existing accounts might not be recognized at this time.

Button Functionality and reporting: We are also actively working to resolve the issues with the removal of certain buttons from the Family Dashboard and the reporting timeouts.

What to Expect: We kindly ask processors and parents to wait a few hours while we stabilize the system and return to normal operations. We will keep you updated on our progress through this message and the Scribbles status page: [https://status.scribsoft.com] We appreciate your understanding and patience as we work to resolve these issues as quickly as possible.

We are actively investigating the performance issues and are committed to resolving them as quickly as possible. Thank you for your patience and understanding as we work toward a solution.